Support Hub
Practical answers for real health and safety questions.
This page brings key guidance into one place so businesses can quickly understand what to do next, what forms may be involved, and how the process loops back into the wider system.
Frequently asked support questions
These support answers are designed to point businesses in the right direction. They are practical, direct, and centred on the forms and processes Matrix uses.
This is a near miss and should be recorded. Because the outcome could have been serious, an investigation should be carried out, any relevant hazard controls should be reviewed, and the next toolbox meeting should discuss the event with the team.
HF1.2HF1.3HF1.4RG3.2
You need documentation that demonstrates communication, cooperation, and collaboration between PCBUs. The process should help assess hazards, controls, and whether the subcontractor can carry out the work safely around others.
PL5.5
New staff should be inducted into the system, shown where emergency equipment is, and walked through the forms and policies they need to do their work safely.
SC2.1
If they have no previous experience, they need training, a clear safe operating procedure, and a competency process that confirms understanding before they are signed off.
SC2.2SP4.?
Toolbox meetings support worker engagement under the Health and Safety at Work Act 2015. Use the toolbox form, follow the provided topic or video, encourage conversation, and document who was present.
HF1.4
Make sure the person is safe and receives any necessary medical attention first. Then complete the incident form, investigate where needed, discuss it at the next toolbox meeting, and update the relevant register.
HF1.2HF1.3HF1.4RG3.2
Vehicles must be safe to drive on New Zealand roads, checked regularly, and taken out of service if issues make them unsafe. Routine inspection and follow up matter.
SC2.5
The employer needs to provide the PPE, make expectations clear, and ensure people know how to use and care for the gear provided. Training may also need to be documented.
PL5.3SC2.2RG3.5
Yes. Regular assessments help identify hazards and confirm whether controls are needed. The frequency depends on the environment, from monthly office checks to daily site assessments.
HF1.??
Confined space work may require WorkSafe notification, a specific emergency plan, air testing, trained staff, and clear evacuation arrangements.
HF1.40
How the process loop works
- Record the event or issue using the right form.
- Investigate when needed to understand what happened and why.
- Discuss outcomes in a toolbox meeting to support worker engagement.
- Update registers, controls, or documentation where changes are required.
- Keep records organised so the system shows active management, not just intent.
Need specific guidance?
For tailored help with your own forms, systems, or industry requirements, contact Matrix directly and talk through the situation.