Matrix Business Consulting Privacy Policy

1. Definitions & interpretation

This privacy policy explains Matrix Business Consulting privacy practices, including what information may be collected, why it is collected, and how it may be used.

• “We”, “us”, or “seller” means Jepsen Enterprises Limited trading as Matrix Business Consulting.
• “Client”, “you”, or “your” means the client purchasing services or anyone acting on their behalf.
• “Services” means the services provided at the client’s request, including documentation where relevant.
• “Cookies” are small files stored on a device that may hold website and client specific data.
• “Personal information” includes identifiable information such as name, address, email, phone, work details, payment details, and other information required to provide services.

2. Collected information

• Personal information may be collected when services are purchased, events are joined, surveys are completed, newsletters are subscribed to, or communication takes place.
• Website and device information may include browser type, device type, operating system, mobile network information, IP address, crash reports, system activity, and request time details.
• Server logs and analytics tools may help record website use, search terms, location, viewed content, and submitted form data.
• Information may be retained for as long as required to provide services and meet legal or operational obligations.

3. Disclosure and use of information

• Collected information may be used to provide services, verify details, process payments, improve services, communicate updates, and support research or analysis.
• Third party providers such as Google may be used to understand website traffic, analytics, and advertising effectiveness.
• Information may be shared where required by law, to enforce terms, detect fraud or security issues, or protect rights, property, safety, or the public.
• Consent may be requested before personal information is used for purposes outside those stated in the policy.

4. Cookies

• Cookies are used to improve services, enhance online experience, and maintain secure connections.
• Session cookies help recognise browsing activity during a session on the website.
• Persistent cookies may be used to remember website preferences and support fraud detection or investigation.
• Browser settings can often be adjusted to manage or remove cookies, though some parts of the website may not function correctly if cookies are blocked.

5. Storage and security of information

• Matrix states that it takes reasonable steps to keep information accurate, current, and protected against unauthorised access.
• Encryption such as SSL may be used, and online credit card payments may be processed through PCI-DSS compliant third party gateways.
• Information may be stored in New Zealand or overseas and may be subject to the privacy laws of the country where it is processed.

6. Embedded content from other websites

Embedded content and third party links may behave as though the visitor has visited the third party website directly. Those websites may collect data, use cookies, and track interactions based on their own privacy practices.

7. Access and correction

Under the Privacy Act 2020, individuals have the right to access and request correction of their personal information. Matrix can be contacted for privacy questions or to update client details.

8. General

• Formal written complaints may be reviewed and worked through with relevant authorities where needed.
• The policy may be updated from time to time, with significant updates highlighted more clearly where required.
• Processing is based on written or oral consent, which may be withdrawn, subject to lawful prior processing.
• The policy is governed by the laws of New Zealand.